Privacy Policy at TGI Hotels

TGI Hotels endeavor to provide our guests outstanding services and experiences in our hotels. We value your trust and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. We shall protect all your personal data, to keep it secure as per applicable privacy and data protection laws. All these information allows us to provide the products and services you have asked for, as well as enabling us to improve those products and services by understanding your interests and preferences. We are advising all the guests to read this Privacy Policy before using our product/services.


TGI Hotels collect several types of personal information from and about users of the Sites.
  • Contact details including title, name, postal and email addresses, postcode, contact telephone numbers;
  • Business information, such as employer details;
  • Transaction information, including payment and reservation and booking details;
  • Purchase history, including previous and future stays information;
  • Demographic information;
  • Expressed preferences;
  • Customer communication preferences;
  • Customer feedback;
This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through mobile applications. We may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.

How we will use it?

We may use your information for the following purposes:
Administration and management of room;
Processing transactions;
Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g., reservation/booking confirmation). With your permission, we will keep you informed of news and offers from the TGI Hotels Business, website and consumer analysis and reporting;
Correspondence between us, including where you use our 'Contact us' form.

Information transferred overseas

Our contractors may access Personal Information from overseas, as may your travel agent. Our contractors are bound to privacy principles as set out in this policy. We will minimize the amount of Personal Information we will provide to your travel agent; however, you should be aware of the type of information you give to your travel agent when they make a booking and the type of information, they may seek from us. Travel agents will also have limited access to our central reservations system which may store Personal Information.

Secure transmission and storage of data

We treat all Data that you provide to us as confidential information. To prevent Data from unauthorized access or leakage, we have adopted and regularly monitor our group’s security and data privacy policies and procedures. We use SSL protocol – an industry standard for encryption over the Internet, to protect the Data. When you type in sensitive information such as credit card details, it will be automatically encrypted and transferred over an SSL connection. This ensures that your sensitive Data is encrypted as it travels over the Internet. You will know that you are in a secure mode when the security icon (such as a lock) appears on the computer screen.


Our Digital Channels use cookies, which are small text files that contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customized information from our website to make it more user-friendly.
By using our Digital Channels, you agree to our privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third-party partners as described in these policies. If you do not agree to such use, please see the 'Managing your cookies' section for details on how to adjust your settings.

Third-Party Links

Occasionally, at our discretion, we may include or offer links to third-party sites’ products or services on our Sites. These third-party site products or services have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  As such, we have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.


Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. If TGI hotels has actual knowledge that Personal Information about a child under 18 years old has been collected, then TGI Hotels will take the appropriate steps to delete this Personal Information.


Our business changes constantly and our Privacy Notice will change also. We may request you to check our website frequently to see recent changes.  The updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements.